Privacy Policy

Last updated: 11 February 2026

1. Who We Are

Fizzby Ltd ("we", "us", "our") is a limited company registered in England & Wales (Company No: 17022291), with our registered office at 38 Goreside Lane, Haywards Heath, RH17 5JQ.

We are an independent business improvement and technology consultancy. For the purposes of UK data protection law, we are the data controller for the personal data we collect through our website and services.

Data Protection Contact: hello@fizzby.co.uk

2. What Data We Collect

Information you give us directly

When you use our contact form or email us, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Company name (if provided)
• The content of your message

Information collected automatically

When you visit our website, we may automatically collect:

• IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

See our Cookie Policy for details on how we use cookies.

3. How We Use Your Data

Purpose	Lawful Basis (UK GDPR)
Responding to your enquiry	Legitimate interest / Contract
Providing consultancy services	Performance of a contract
Sending information you've requested	Consent
Website analytics and improvement	Legitimate interest
Legal and regulatory compliance	Legal obligation

We do not use your data for automated decision-making or profiling.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share data with:

• Email hosting provider — to deliver and store correspondence
• Web hosting provider — who hosts our website infrastructure
• Professional advisors — accountants or legal advisors, where necessary

All third parties are required to handle your data in accordance with UK data protection law. We do not transfer personal data outside the UK/EEA unless adequate safeguards are in place.

5. How Long We Keep Your Data

• Enquiries: Retained for up to 12 months after last contact, then securely deleted unless a business relationship is established.
• Client data: Retained for the duration of our engagement plus 6 years to meet legal and regulatory obligations.
• Website analytics: Anonymised data retained for up to 26 months.

6. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (where applicable)
• Restriction — ask us to limit how we use your data
• Data portability — receive your data in a structured, machine-readable format
• Object — object to our processing of your data
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at hello@fizzby.co.uk. We will respond within one month.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted communications (SSL/TLS), secure hosting infrastructure, and access controls.

8. Complaints

If you are unhappy with how we handle your data, please contact us first at hello@fizzby.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):